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Privacy policy

If you feel that this company is not abiding by its posted privacy policy, you should first contact

This policy covers how Carrier Enterprise Canada collects and treats information received via its web site. Such information may include information like your name, address, email address, or phone number, and other personal indicia.

This policy does not apply to the practices of companies that Carrier Enterprise Canada does not own or control, or to people that Carrier Enterprise Canada does not employ or manage. 


Carrier Enterprise Canada will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Carrier Enterprise Canada collects information from our users at several different points on our web site.


A user has the option to register their products via the web site product registration. During product registration a user is required to give their contact information (such as name, address, and email address) and the model and serial number of the product being registered. Optional demographic information may also be collected.

A user has the option to submit a question or concern via the web sites using a customer service / contact form. The user is required to provide name and email address and contact information so that we can answer their question or request.

Product registration information is collected by Carrier Corporation. Customer service/contact form information is collected by Carrier Enterprise Canada.


Carrier Enterprise Canada uses cookies to record information while you are on our website to remarket to site visitors with Google Analytics Remarketing, whereby you may be served advertising related to the content of our site following your site visit. This advertising is served on sites across the Internet, and ad service is not confined to our site domain. You may opt out of these cookies by visiting Google's Ads Preferences Manager.

A cookie is a small amount of data, with identifying information that is sent to your browser from our website's computers and stored on your computer's hard drive. It is a temporary record.

If your browser settings do not allow cookies, the Carrier Enterprise Canada website may not work. To correct the problem, you should change your preferences to enable cookies.


We may use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. Log files capture the cookie ID and IP address but are not linked in the web traffic analysis.


We may share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

We partner with other parties to provide specific web related services. When the user uses these services on our web site, we will only share names, or other information that is necessary for the third party to provide the service. Services include online surveys, search, dealer locators, “contact us” or “customer service” forms. These parties are not allowed to use personally identifiable information except for the purpose of providing the requested services.


You may submit your on-line employment resume by emailing


Carrier Enterprise Canada's web site contain links to other sites. Please be aware that Carrier Enterprise Canada is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.


From time-to-time our site may request information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested includes user information (email address, such as visitor or customer type, reason for purchase) and demographic information (postal code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site, and better understanding customer demographics.


This web site takes stringent precautions to protect our users' information. If you have any questions about the security at our web site, you can send an email to


In order for Carrier Enterprise Canada to better understand customer demographics, it is necessary for us to supplement the information we receive with information from 3rd party sources. In order for Carrier Enterprise Canada's web site to enhance its ability to tailor the site to an individual's preference, we may combine information about the purchasing habits of users to create an aggregated segmentation of information.


We send users who register their products a welcoming email to confirm their registration. Registered customers may elect to receive information on products, services, announcements and special offers. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our Choice/Opt-in section below. Users who have provided personal information on Carrier Enterprise Canada web sites may occasionally be contacted with product offers if they have elected to receive this information. We will communicate with the user to provide requested services with regards to issues relating to their requests via email or phone.


If a user's personally identifiable information changes (such as a name or phone number), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. Personal information can be updated by calling us at 1-800-227-7437. Product Registrations may be updated at the Product Registration Form if previously submitted.


Our users are given the opportunity to 'opt-in' to having their information used for purposes directly related to our site at the point where we ask for the information. Our product registration, literature request and customer contact forms have 'opt-in' boxes so that users can select to receive product offers or information if they desire. Users may update their product registration, or customer service selections including the 'opt-in' selection by updating the Product Registration Form if previously submitted.


If we decide to change our privacy policy, we will prominently post those changes on our web site so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of an email or by a prominent notice on the web site. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.


If you have questions or concerns about our privacy policy, you can contact us by phone, fax, email or conventional mail at:

Carrier Enterprise Canada
1515 Drew Road
Mississauga, ON L5S 1Y8
Phone: 905-672-0606
Fax: 905-672-5467